Fulfillment Policy for Software Development Consulting
1. Introduction
This Fulfillment Policy outlines the terms and conditions under which Veach Consulting, LLC (“we”, “us”, or “our”) provides software development consulting services to our clients (“you” or “your”). By engaging our services, you agree to comply with and be bound by the terms of this policy.
2. Scope of Services
Our consulting services include, but are not limited to:
- Custom software development
- Software architecture and design
- Code review and optimization
- System integration
- Project management
- Technical support and maintenance
3. Project Initiation
3.1 Consultation and Proposal
We begin with an initial consultation to understand your needs and requirements. Based on this, we will provide a detailed proposal outlining the scope of work, deliverables, timelines, and costs.
3.2 Agreement
Once you review and accept the proposal, a formal agreement or contract will be signed by both parties.
4. Project Execution
4.1 Kickoff Meeting
A kickoff meeting will be scheduled to discuss project details, timelines, and expectations.
4.2 Milestones and Deliverables
The project will be divided into milestones with specific deliverables. We will provide regular updates and demos at each milestone to ensure alignment with your expectations.
4.3 Client Feedback
Your feedback is crucial. We will incorporate your feedback at each stage to ensure the project meets your requirements.
5. Payment Terms
5.1 Fee Structure
Our fees are based on the scope of work and will be outlined in the proposal. Fees may be hourly, fixed-price, or a combination of both.
5.2 Payment Schedule
Payments are typically structured around project milestones. An initial deposit may be required before work begins, with subsequent payments due upon completion of specified milestones. Standard terms are NET 30 unless otherwise specified.
5.3 Late Payments
Late payments may incur interest charges as outlined in the agreement. Continued non-payment may result in suspension of services.
6. Changes and Revisions
6.1 Change Requests
Any changes to the project scope must be documented and approved by both parties. Changes may affect the project timeline and cost.
6.2 Revisions
Minor revisions are included in the project scope. Significant changes or additional features will be treated as separate projects or enhancements.
7. Confidentiality and Data Security
We are committed to maintaining the confidentiality and security of your information. We will implement appropriate measures to protect your data and intellectual property.
8. Intellectual Property
8.1 Ownership
Unless otherwise agreed, you will own all intellectual property rights to the software and deliverables created as part of the consulting services.
8.2 Licensing
We retain the right to use generic components, libraries, and tools developed during the project for other clients, provided they do not include your proprietary information.
9. Warranty and Support
9.1 Warranty
We warrant that the software will perform substantially in accordance with the agreed specifications for a period of 60 days after delivery.
9.2 Support
We offer post-delivery support and maintenance services, which may be subject to additional fees.
10. Refunds and Cancellation
10.1 Refund Policy
Refunds will be considered on a case-by-case basis. If you are not satisfied with our services, you must notify us in writing within 30 days of receiving the deliverable. We will work with you to address any concerns and, if a resolution cannot be reached, a partial refund may be issued based on the amount of work completed up to the point of notification.
10.2 Cancellation Policy
Cancellation by Client: You may cancel the project at any time by providing written notice. You will be responsible for payment of all work completed up to the date of cancellation.
Cancellation by Consultant: We reserve the right to cancel the agreement if you breach any terms and fail to remedy the breach within a specified period. In such cases, you will be responsible for payment of all work completed up to the date of cancellation.
10.3 Non-Refundable Fees
Certain fees, such as initial consultation fees or deposits, may be non-refundable. This will be clearly stated in the agreement.
11. Limitation of Liability
Our liability for any claims arising out of or related to this agreement will be limited to the amount paid for the services.
12. Governing Law
This policy and any disputes arising from it will be governed by the laws of Missouri.
13. Contact Information
For any questions or concerns about this policy, please contact us at:
Veach Consulting, LLC
[email protected]